FAQ

Please find answers to some of our most frequently asked questions below. If you have another question, please email upstatecapitalmarket@gmail.com.

What is your return policy? 

All sales are final. We do not offer any returns of exchanges. All items are sold 'as is'. 

In order to qualify for an exception to our return policy, your purchase must prove to have a manufacturing fault and photo documentation is necessary. The item must be unused, in the same condition as it was when you received it and in the original packaging. If your purchase is approved for return or exchange, you must provide the original receipt or proof of purchase. The customer is responsible for all return shipping and must provide tracking details. After 14 days from date of purchase, unfortunately we cannot offer you a refund or exchange. 

What type of shipping do you offer? 

Upstate Capital Market strives to provide affordable shipping costs and does not seek to profit from shipping charges. We utilize USPS shipping methods and UPS or FedEx when necessary. We do not offer expedited shipping at this time. Due to the ongoing COVID-19 crisis shipping may take additional time. Upstate Capital Market is also committed to reducing our impact on the planet and will reuse packaging and shipping materials. 

Once your item(s) has shipped, you will be notified and provided a tracking number.

Do you offer local pickup/delivery?

Yes! We offer local pick-up in Kingston, New York for all purchased items.  We also can arrange delivery of furniture, art, etc within a 10 mile radius for certain purchases.  Additional details would be provided upon purchase. If you would like additional information please contact us at upstatecapitalmarket@gmail.com

Styling Services + Rentals 

Most home decor and fashion items are available for styling and rental services.  Please contact Kathleen, the owner, at upstatecapitalmarket@gmail.com for more details.